By having a state-of-the-art facility based in the U.S. that can house production, assembly, repairs, marketing and our sales staff all under one roof, we believe we are well equipped to effectively satisfy all of our customer’s requirements, no matter how diverse or complex – we are here to lend a helping hand.
Covvi (USA) strives to have the best customer service provision in prosthetics. Our primary focus is to provide high-quality support that ensures we keep our customers happy and deliver world-leading products at a very competitive price. Moreover, we pride ourselves on our excellent team of staff who have been in the prosthetics industry for a number of years.
Bridget SalinasSales Director (USA)
James GuillotEngineering Manager
K. Ann HatchUS Operations Manager
Jessica NavarroTechnical Sales Representative
Bridget is the US-based sales director for Covvi and her role is a combination of customer relations, scheduling trade shows, coordinating sales travel plans, implementing sales budgets, in addition to managing revenue and costings – all of which support our continued growth around the world.
Coming from a background in prosthetics, and more specifically managing and developing a prosthetics company, it was a natural progression for Bridget and a good fit for her ambitions in honing business management skills: to utilise her existing swathes of experience to manage such a business from its inception.
The United States, Bridget believes, is an ideal location from which the global brand can orient due to the high expectations of business standards, and start-ups in particular – from there Covvi has the capability to effectively cultivate and take root in every country.
Bridget prioritises Covvi’s highly efficient and needs-oriented customer service, along with support for patients undergoing clinical trials for prosthetics, just as much as she values our technology. Bridget and her self-sufficient and devoted team, who brilliantly handle production and repairs to ensure a fast turn-around on a daily basis are a factor key to Covvi’s success in the US.
James is an engineering manager for Covvi USA who assists in the operation of the manufacturing and repair facility based in Texas and facilitates the sales process stateside. He monitors and tests all incoming prosthetic devices to ensure a high standard in durability and quality before they enter the market.
On a day-to-day basis his role varies according to the needs of Covvi customers. From the intricate stages of sourcing inventory storage and handling, to clean lab setup, as well as addressing manufacturing and repair needs; all the while maintaining the industry standards that safeguard the prosthetic devices during the production and repair processes.
James also provides support subsequent to the post-sales stage such as actioning repairs including those within warranty, addressing specific or complex issues, in addition to general technical support and helping to secure future customers!
To him, Covvi represents the future as a positivity-driven company that operates with a patient and clinician-centred passion, for the current and future development of products that are due to revolutionise the prosthetic industry on a global scale. Equipped with an outstanding group of people bedecked with extensive experience and understanding, there’s no stopping Covvi from enhancing the capabilities of our customers with upper-body limb differences.
K. Ann Hatch
Ann is the Operations Manager for the US and so is responsible for all HR, financial and operational aspects of Covvi USA. This includes overseeing payroll, tax reports, account receivables and payables, but also involves the necessity in maintaining an up-to-date understanding of labor law in both federal and state governments, which are often subject to change.
It may seem rather dry having to undertake tasks such as registering tax numbers for quarterly reports, ordering in supplies, or managing job profiles, but Ann is a crucial figure at Covvi as she applies over 35 years of experience to ensure the smooth running of an exciting and fast-paced office environment.
To Ann, Covvi growth is dependent upon producing reliable devices in the US that are the envy of the rest, that can be rapidly repaired, and are regularly shouted about from the rooftops at trade shows (not literally), by featuring in prosthetic and bionic technology magazines, and by recruiting as many enthusiast patient advocates as possible!
Jessica’s role at Covvi is all about providing fundamental technical, sales and personnel support for her US-based colleagues as a Technical Sales Representative. Her day-to-day can vary hugely as a versatile asset to the team: she could be assisting Bridget with sales, or assisting James in his engineering-related duties, or even helping Ann with ongoing operational projects.
Applying almost a decade’s-worth of customer service experience, Jessica is thrilled to be a part of an organization such as ours, recognizing the importance of Covvi’s patient and clinician-centered attitude in everything that we do, and its position as an up-and-coming and revolutionary prosthetics manufacturer.
Jessica loves being part of a unique and invigorating team, who are dedicated to customer needs and work tirelessly to bring our Covvi hands to life in the United States of America.