By having a state-of-the-art facility based in the U.S. that can house production, assembly, repairs and our sales staff all under one roof, we believe we are well equipped to effectively satisfy all of our customer’s requirements, no matter how diverse or complex – we are here to lend a helping hand.
COVVI (USA) strives to have the best customer service provision in prosthetics. Our primary focus is to provide high-quality support that ensures we keep our customers happy and deliver world-leading products at a very competitive price. Moreover, we pride ourselves on our excellent team of staff who have been in the prosthetics industry for a number of years.
Sean McHughUS Sales Manager
James GuillotEngineering Manager
Jessica NavarroBusiness Development Manager
Sean’s path to COVVI began with the traumatic loss of his right hand and wrist in a 2002 construction accident. Frustrated with the inadequacy of the prosthetic devices that were available at the time, Sean volunteered to be a test subject for any entity that was manufacturing or doing research on upper limb prosthetic devices. Testing lead to patient modeling and eventually to sales opportunities with Steeper USA and Infinite Biomedical Technologies. He is well known in the industry as a man who takes care of his employer, his accounts, and his fellow amputees.
His working days began as a Quartermaster (QM2ss) on a US Navy submarine, after that experience it was on to Lutron Electronics where he became a supply chain specialist and attained a certification in purchasing and inventory management (CPIM) at Moravian College in Bethlehem, Pennsylvania. His next post, at Atlantic Integrated, helped polish his sales and customer relations skills.
Sean has been in consultation with the engineers at COVVI since the very beginning. He is over-the-moon excited to show you our new hand and how easy it is to set up and use. Most importantly, he loves being part of the delivery of devices that change the lives of other amputees like himself.
James is an engineering manager for COVVI USA who assists in the operation of the manufacturing and repair facility based in Texas and facilitates the sales process stateside. He monitors and tests all incoming prosthetic devices to ensure a high standard in durability and quality before they enter the market.
On a day-to-day basis his role varies according to the needs of COVVI customers. From the intricate stages of sourcing inventory storage and handling, to clean lab setup, as well as addressing manufacturing and repair needs; all the while maintaining the industry standards that safeguard the prosthetic devices during the production and repair processes.
James also provides support subsequent to the post-sales stage such as actioning repairs including those within warranty, addressing specific or complex issues, in addition to general technical support and helping to secure future customers!
To him, COVVI represents the future as a positivity-driven company that operates with a patient and clinician-centred passion, for the current and future development of products that are due to revolutionise the prosthetic industry on a global scale. Equipped with an outstanding group of people bedecked with extensive experience and understanding, there’s no stopping COVVI from enhancing the capabilities of our customers with upper-body limb differences.
Jessica’s role at COVVI is all about providing fundamental technical, sales and personnel support for her US-based colleagues as a Business Development Manager. Her day-to-day can vary hugely as a versatile asset to the team: she could be assisting Bridget with sales, or assisting James in his engineering-related duties, or even helping with ongoing operational projects.
Applying almost a decade’s-worth of customer service experience, Jessica is thrilled to be a part of an organization such as ours, recognizing the importance of COVVI’s patient and clinician-centered attitude in everything that we do, and its position as an up-and-coming and revolutionary prosthetics manufacturer.
Jessica loves being part of a unique and invigorating team, who are dedicated to customer needs and work tirelessly to bring our COVVI hands to life in the United States of America.